![]() ![]() “For their control, people were really interested more in mobile pickup from a broader-based perspective,” explains Suzanne Merrell, senior manager of Retail Operations and Performance for the Greater Toronto Airports Authority. Feedback from passengers and airport employees prompted the project team to focus on pickup options instead of delivery. The three entities reunited for a meeting of the minds to offer customers at YYZ an enhanced option for “frictionless transactions.” Rather than concentrating on delivery as in the 2018 pilot, they took a slightly different angle. As the Greater Toronto Airports Authority stared down the barrel of COVID-19 back in 2020, it realized the pressing need to offer contactless concessions at Toronto Pearson International Airport (YYZ).įortunately, a 2018 gate delivery pilot conducted by HMSHost and Uber Eats was still fresh in the minds of its commercial development team. ![]()
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